We encourage you to help your neighbors shovel their sidewalk. As a friendly reminder, you can use our door hanger to inform neighbors of their responsibilities.
How to Report
There are two ways to report a sidewalk that's a safety hazard and needs shoveling:
Be sure to provide the property address and check to be certain it’s within city limits.
To report snow or ice at bus or light rail shelters, call Metro Transit at 612-373-3333. Ask to connect with the shelter maintenance team.
Report a Sidewalk Violation
This link takes you to our general incident report form. Select "snow and ice" to report a sidewalk that needs shoveling.
What Happens After You Submit a Report
The City's Department of Safety and Inspections will send a letter to the property owner to make sure they shovel the sidewalk as soon as possible.
An inspector will inspect the sidewalk, usually 48 hours after sending the letter. If the owner hasn't or won't clear the sidewalk, the City may send a crew to clear the sidewalk at the property owner's expense.