Help! My garbage or recycling was missed.

We collect garbage and recycling between 6 a.m. and 6 p.m., Monday through Friday. Please contact us after 6 p.m. or the next day if your garbage and recycling hasn't been collected. View our holiday collection schedule to learn about holiday delays. 

Report a missed collection by calling us at 651-266-6101 or using the link below.

Report a Missed Collection

Missed Collection Information

Why Was My Collection Missed?

man reading education tag, winter

Here are some issues that might prevent your garbage and recycling from being collected:

  • Time: Carts not out by 6 a.m.
  • Placement: Carts too close to each other or other structures.
    • Must have three feet of clearance on all sides.
    • Must be less than four feet from the curb or alley edge.
  • Contamination: Items that don't belong in carts.
  • Overflow: Cart is overflowing with the lid open.

To ensure we're able to collect your waste and recycling, please follow all collection day instructions.

How to Prepare for Collection Day


How Do I Dispose of Extra Materials?

Man dropping off recycling

You have several options for disposing of extra waste and recycling, whether you've missed a collection or have more materials than normal. 


Holiday Collection Schedule

Garbage and recycling collection is delayed by one day during holiday weeks. If the holidays listed below happen on a weekday, and your collection day is on or after that day, your collection will be delayed by one day that week.

  • Memorial Day
  • Juneteenth
  • Fourth of July
  • Labor Day
  • Thanksgiving
  • Christmas Day
  • New Year's Day

Holiday Collection Calendar

Last Edited: March 31, 2025