Office of Financial Empowerment (OFE) ADA Transition Plan

Assessment

1. Services

   Service	Who is Served	Accommodations & Considerations	Improvement
   Answering Calls on questions related to OFE programs	Any residents or program recipients with questions or issues	-LEP and ASL available on demand.   -Talking through questions with a person allows explanation to the callers level of need.   -Phone and email contacts highly visible on all documents, emails and brochures.

2. Information

   Information Avenue	What Information is Conveyed Here?	How Is It Accessible?	Barriers
   Brochures and Flyers	Any info regarding OFE programs	-Pre-translated in all primary languages and translated on demand to any additional languages -email and phone numbers displayed clearly for any additional information or for accommodation or questions	-OTC design standards ensures accessible color contrast and readable in PDF form by screen readers. - Add specific wording about offering ADA accommodations along with questions or further information near the email and phone number listed.   -Test all current PDFs with screen readers to make sure they are accessible.