FAQs and Who to Contact
| Call your Hauler | Call the City's Garbage Program | Other | Action | |
| Who is my garbage hauler? | X | Enter your address into this map and it will tell you the name of your hauler and their contact information. | ||
| How do I dispose of ____________? | X | If you have an item to dispose of and you are unsure if it is recyclable or allowed to be placed into your garbage, please visit the Ramsey County A to Z Recycling & Disposal Guide here. They can also be reached by phone at 651-633-3279. | ||
| Someone dumped garbage by my garage / in my alley / on my boulevard. |
X | Call the City at 651-266-6101 or email garbage@ci.stpaul.mn.gov. If the items dumped are on private property, they then become the responsibility of the property owner to dispose of. | ||
| My Garbage was not picked up. | X | Call your garbage hauler directly. Once notified, they will have a return collection scheduled within 24 hours. | ||
| My Recycling was not collected today. | X | Call the City at 651-266-6101 or email garbage@ci.stpaul.mn.gov | ||
| I want to schedule bulky item pick up. | X | Contact your garbage hauler directly and they will schedule with you the pickup of your large item. | ||
| I received a collection notice from the City for my garbage. | X | Call the Citywide Coordinated Garbage Program at 651-266-6101. If you want to pay the invoice, you can make a payment online here, or you can mail in your payment to the St. Paul Assessment Office. The City of St. Paul is unable to accept payments by telephone. | ||
| I want to dispute my garbage bill. | X | X | Call your garbage hauler to dispute your current quarter garbage bill. If you received a notice from the city for a previous quarter's garbage bill, call the Citywide Coordinated Collection to schedule a hearing for a notice that you received from the City. | |
| My garbage cart is damaged / missing. | X | Call your garbage hauler directly and they will schedule the delivery of a replacement cart with you. | ||
| I just purchased / sold my home and need to change the billing. | X | After the closing, call your garbage hauler directly – they can then have service set up in your name and remove the previous owners from the garbage billing. | ||
| I just rented a house, and I have to pay for garbage service. | X | You will make the arrangements with your landlord regarding paying the garbage bill. It is a requirement that the property owner is required to be billed for garbage service, not the tenant. | ||
| I have extra garbage that won’t fit into my garbage cart. | X | Place your bags next to your cart and the hauler will collect them with your regular garbage collection. If you have more than 3 extra bags, it is suggested that you contact your garbage hauler to notify them. There is a charge of $3.12 per extra bag collected. |
