Resources:
To ensure effective response to the vast array of social needs which confront the community, this department utilizes a number of resources. These resources include but are not limited to the “Handbook of the Streets” produced by St. Steven’s Human Services and the website: https://www.211unitedway.org.
Copies of this book are kept in the emergency communication center, each district office, watch commander’s office and the youth services section. Officers shall familiarize themselves with the community resources available as listed in the directory.
Police officers are often required to respond to situations where all or a portion of the services required are best provided by a social service agency. Some instances will be complex and require both a police and social service response. In cases of a violent domestic dispute, the abuser may be arrested while the victim(s) would best be served by referral to a crises shelter or counseling service. There is often a need for officers of this department to refer citizens to the many agencies available to provide such aid.
Referrals are Appropriate:
- In all instances where health needs are necessary, such as the need for food, clothing, shelter or medical attention.
- Where the health or welfare of individuals is at risk because of their inability to care for themselves and/or failure of those responsible to adequately do so.
- When individuals are the subject of abuse, whether sexual, physical or mental and are in need of advocates and protection.
- In cases of substance abuse, especially in situations where children or family members suffer as a result -- rehabilitative and counseling services may be in order.
- Whenever a need for educational or employment assistance is necessary.
- When civil rights are abused (e.g., by landlords).
- In situations of great stress, emergency, or crises where a supportive network is needed to maintain stability. Examples of such instances include: deaths, suicide attempts, divorce, sexual assault or any extremely traumatic experience.
- For family or juvenile problems including domestics, runaways, or where family counseling and/or youth advocacy needs are apparent.
- For victims of crime who seek reparation or assistance.
- For youth recreational alternatives.
- Where there is need for financial assistance, such as energy assistance, housing supplement, etc.
- Where interpretive, signing, protective or similar services are needed.
While the above criteria, does not address every situation, they do represent some of the most common and also serve as a guide to officers in applying good judgment and resourcefulness to others.
Update February 1, 2019