Advanced Police Explorer

 

Code: 367B BU: 99 (Salary Info) Grade: 28H Effective Date: 5/24/2008

Description of Work
General Duty Statement

Helps perform entry-level parking enforcement work, enforcing statutory vehicle registration laws and parking regulation ordinance violations. With approval of assigned Parking Enforcement Officer (PEO), helps write, issue, and record summonses related to parking violations, including emergency, tow-away, truck, or rush-hour zones and obstruction of building entrances or fire hydrants. Assists with monitoring of parking meters and parking regulation signage, reporting any inoperative meters or sign damage observed to assigned PEO. Provides information to the public concerning parking regulations, building locations, directions, and other requested information. Performs related duties as required.

Supervision Received

Works under the close supervision of a unit supervisor.

Supervision Exercised

None.

Competencies

• Demonstrates an ability to gain an understanding of the statutory and local parking rules, regulations, policies, and procedures related to parking violation enforcement, including an understanding of common terms, principles, and practices used. Demonstrates an ability to apply this understanding to resolve basic issues related to parking enforcement.
• Demonstrates an ability to ask questions, use resources provided, and employ creative problem-solving strategies to address basic and routine complaints or process informational requests. Demonstrates an ability to learn from successes and mistakes and address more complex and difficult issues, complaints, or informational requests over time.
• Demonstrates an ability to learn to use current and modern job-related office and field equipment, including computer software applications used to produce tickets, reports, documents, and work-related research. Demonstrates an ability to learn to proficiently operate a two-way radio and safely operate a motorized vehicle.
• Demonstrates an ability to effectively and appropriately communicate with the public in executing daily assignments related to parking summonses. Demonstrates an ability to learn to maintain records related to work assignments.
• Demonstrates an ability to speak, write, and listen effectively and in a courteous manner so they are easily understood by the intended audience.
• Demonstrates an ability to identify, understand, and effectively address or refer issues presented by the general public.
• Demonstrates an ability to learn how to use varied interpersonal techniques to appropriately handle routine issues and knows when to refer an issue to a higher-level co-worker, supervisor, or an agency other than the Police Department.
• Demonstrates an ability to learn when and who to consult to resolve issues raised by the public or to complete assignments made by police personnel.
• Demonstrates personal leadership qualities including adaptability, flexibility, dependability, punctuality, and accountability for daily work assignments and interactions. Demonstrates an ability to work in adverse weather conditions.
• Demonstrates an ability to be an effective team member by accepting assignments willingly and completing assignments within agreed-upon time lines.
• Demonstrates an understanding of specific roles, responsibilities, and expectations within the organization and an ability to apply this understanding to resolve issues associated with the work.
• Demonstrates an ability to assist in planning, coordinating, and monitoring special events, projects, or programs. Demonstrates an ability to learn to prioritize one's work, organizing tasks in the order of importance from a Parking Enforcement point of view.
• Demonstrates an ability to make routine and basic decisions independently and effectively participate in a group decision-making process. Demonstrates an ability to learn to identify and utilize appropriate materials and resources to address issues and concerns on a situation-by-situation basis.
• Demonstrates an ability to quickly gain an understanding of the mission, vision, values, and customer service standards for the department. Demonstrates respect for the diversity of all citizens, co-workers, and the public by being pleasant, friendly, and approachable.

Requirements

• Must be at least eighteen years of age.
• Must possess a valid Minnesota Class D Driver's License, or equivalent out-of-state driver's license. The driver's license must have no suspensions or revocations for driving-related offenses within the two-year period prior to the date of appointment. Suspensions for parking-related offenses are excluded.
• Must be an active participant in the Saint Paul Police Department Explorer Program.