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CodeRED FAQs

What is CodeRED and why is it important to me?Code RED logo

CodeRED is an emergency notification service used by SPRWS,
Saint Paul Public Works, and the Ramsey County Sheriff's office
to notify residents and businesses of time-sensitive information 
and emergency notifications.

You can be notified by:

  • Telephone (landline)
  • Cell phone *
  • Email *
  • Text message*
    (Standard text messaging rates may apply based on the subscriber's
     plan with their mobile phone carrier.)

*You must  sign up  to receive email, text, or cell phone notices.

Does the CodeRED system already have my telephone number,
or do I need to sign up to receive CodeRED notifications?

The CodeRED database contains information received from public databases, including regional phonebooks.
Regional phone books include only land line phone numbers and may not be current.
No resident should assume that their information is in the system.

You can sign up for CodeRED to receive emergency notifications.

Sign up for CodeRED.

Once signed up, you will receive notifications from:
- Saint Paul Regional Water Services
- Saint Paul Public Works
- Ramsey County Sheriff

If you sign up with any of these agencies, you will be registered in all three.

What if I want to register additional numbers for my address?

After you submit the initial registration form, you may start the registration process again
and submit more numbers for the same address.

When will CodeRED be used?

Any message regarding the safety, property or welfare of the community will be disseminated
using the CodeRED system.

From SPRWS, these could include boil water or do not drink advisories.

They may  also  include AMBER alerts, notifications of hazardous traffic
or road conditions, sewer testing notifications, or evacuation notices.

Does the CodeRED system replace other systems that have been used to provide
time-sensitive information to residents?

This system is an enhancement to existing means of communication and is meant to supplement,
not replace, other systems used for mass notification.

I have a business located within Saint Paul Regional Water Services’ service area.
Can I arrange to have CodeRED contact my business?

Yes. Fill out the CodeRED registration form, and be sure to select the
"This address is a business" option.

Please note: Emergency calls can only be delivered to a direct dial number.
Automated attendants will disrupt the process and the calls will not be delivered.
Businesses should register their main number and establish a procedure
for distributing the CodeRED message to their workforce.

Is my personal information protected?

Yes. CodeRED is a service of Emergency Communications Network, Inc.,
which takes security and privacy concerns very seriously.
They will not sell, trade, lease or loan any citizen-supplied data to third parties.

How will I recognize a CodeRED message?

A CodeRED emergency message will have a caller ID of 866-419-5000.
(Program the number into your cell phone as a new contact and label it CodeRED Emergency.)

A CodeRED general message will have a caller ID of 855-969-4636.
(Program the number into your cell phone as a new contact and label it CodeRED General.)

If you need to replay the emergency notification message again,
simply dial the number and you will be able to hear the message again.

What should I do if I receive a CodeRED message?

Listen carefully to the entire message.
You will have the option to repeat the message by pressing any key.

Do not call 911 for further information unless directed to do so
or if you need immediate aid from the police or fire department.

I have a landline, and it does not work when the power goes out.
How will the system be able to contact me?


  • Make sure you have at least one working corded telephone – and be sure to turn the ringer on.
  • The CodeRED sign-up form allows you to indicate both a primary and alternate phone number.
  • Cell phone and/or work phone numbers can be entered as alternate phone numbers.
  • Both primary and alternate phone numbers will be contacted when a notification is sent.

Will the CodeRED system leave a message on an answering machine?

Yes, the CodeRED system will leave a message on a machine or on voicemail.
The CodeRED system will leave the entire message in one pass.

What happens if the line is busy?

If the line is busy, CodeRED will try two more times to connect.

What circumstances might prevent a message from being delivered to me?

  • If your contact information has changed and you have not registered your new information.
  • If you only have a landline at your residence, the power is out and you did not register an alternate phone number.
  • If your line is busy for an extended time and your calls do not forward to voicemail or an answering machine.
  • If you have a privacy manager on your main phone and you did not register an alternate phone number.

It is best to have an alternate phone number in the calling database for these situations.




















 



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