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Professional Development Institute
8-22-GLOCK Basic Armorer Course-August 2012.doc



Date:               October 21-23, 2013

Location:        St. Paul Police Department                          Maps and Hotels

Western District Community Room

                        389 North Hamline Avenue

                        Saint Paul, MN 55104

Time:               0800-1700

Instructor:     Lt James Glennon-Retired

POST:              21 Credits

Cost:               $ 1,250.00       

The Saint Paul Police Professional Development Institute (PDI) is co-sponsoring with Lifeline/Calibre Press Training ARRESTING COMMUNICATION: Train the Trainer course.

This three-day course trains students to become instructors by providing them with the tools, knowledge and skills necessary to teach the Arresting Communications basic program to personnel in their respective agencies.

Students will receive materials and all course resources (PowerPoint program, instructor manual, workbook, video clips and the Arresting Communication book) necessary for them to teach a class as well as implement the interaction method agency wide.

Arresting Communication is more than just a name and a program; it is designed to become an integral part of an agency’s interaction consciousness.  From tactical encounters to building rapport with the citizenry, from leadership dynamics to the fundamentals of interpersonal interactions within the organization, our program is intended to be more than a “system” taught to individuals, it is meant to be implemented as the communication protocol agency wide.

Students will learn how to engage and instruct adults in a classroom setting as they develop a comprehensive understanding of the Arresting Communication doctrine. 

Topics and principles learned will include but not be limited to the following:

  1. Discussion on the reality of interacting effectively
  2. The impact of communication on both lives and careers
  3. The ‘Five Truths of the Human Animal’
  4. The Principles of Interaction
  5. Dignity & Respect vs. Customer Service mindset
  6. Building rapport and getting confessions
  7. Detecting deception and pre-attack
  8. Stress and its effect on communication
  9. Teaching adults & training for reality
  10. Establishing buy-in from students
  11. Engaging law enforcement professionals
  12. Presenting PowerPoint effectively
  13. Use of video to enhance training points
  14. Personal stories as a tool
  15. Building rapport with your audience

Lifetime/Calibre Press Instructors:



Description: Jim Glennon, a third generation law enforcement officer, retired from the Lombard, Ill. Police Department after 29 years of service. Rising to the rank of lieutenant he commanded both patrol and the Investigations Unit. In 1998 he was selected as the first Commander of Investigations for the newly formed DuPage County Major Crimes (Homicide) Task Force.

Lt. Glennon has an undergraduate degree in Psychology and a master's degree in Law Enforcement Justice Administration. A graduate of the School of Police Staff and Command at Northwestern University, Jim was elected class president, received the prestigious Kreml Leadership Award and then immediately joined the adjunct staff. Jim is the former lead instructor and curriculum director for the Calibre Press Street Survival Seminar and is one of the primary instructors for the Below 100 program.

Jim is the co-owner of LifeLine Training and specializes in teaching courses in: communication (Arresting Communication), leadership (Finding the Leader in You) and officer safety (Ultimate Survival Instincts)


Lt. Glennon is an award winning columnist (MAGGIE Award), currently writes for and and authored the book – ARRESTING COMMUNICATION: Essential Interaction Skills for Law Enforcement. In 2010 named Arresting Communication one of the "ten best law enforcement books of all time."

To Register Go to: or call (630) 279-5673. Contact SPPD-PDI directly by calling (651) 266-5652 or emailing:


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