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Professional Development Institute
5-14-18-LE Surveillance Counter-Surveillance-May 2012.doc

CRISIS COMMUNICATION: Crisis Intervention and Management for Tele-Communicators (CIMT)


Date:               July 22, 2013

Location:        St. Paul Police Department                          Maps and Hotels

Western District Community Room

                        389 North Hamline Avenue

                        Saint Paul, MN 55104

Time:               0800-1700

Instructor:     Lt Kelly Devoll-Georgetown, TX PD

POST:              8 Credits

Cost:               $ 129.00          

The Saint Paul Police Professional Development Institute (PDI) is co-sponsoring with Lifeline/Calibre Press Training Crisis Communication: Crisis Intervention and Management for Tele-Communicators (CIMT) course.



The ability for Tele-Communicators, as well as their managers, to recognize a person in crisis, effectively deal with his/her emotions and manage the emergency situation successfully is absolutely imperative. CIMT - created and facilitated by Lt. Kelly Devoll of the Georgetown, TX Police Department – is presented in a dynamic fashion and provides students with the information and skills necessary to improve their abilities for dealing with people in crisis immediately.

Subjects examined, explained and discussed will include, but not be limited to the following:

  • Traits and qualities of an effective responder
  • Recognizing the different types of emotional crisis
  • Avoiding common mistakes
  • Applying crisis intervention techniques
  • Overcoming the "hysteria threshold"
  • Active listening over the phone
  • Dealing with the angry and difficult person
  • Words and phrases to avoid
  • Recognizing and handling people with mental impairment issues
  • Discuss and understand some common mental impairments
  • Suicide intervention skills
  • Facts and Myths about Suicide intervention
  • Examine Police Suicide in today’s environment


Lifetime/Calibre Press Instructors:



Description: DeVoll is a 22-year veteran of law enforcement and began his career with the Jefferson County Sheriff’s Department in May 1989. Since entering law enforcement Lt. DeVoll has served as a corrections officer, patrol officer, D.A.R.E. officer and supervisor, SWAT operator, forensic crime scene supervisor, patrol sergeant, school resource officer, and law enforcement trainer. Lt. DeVoll has been teaching law enforcement courses since 1992.

Lt. DeVoll started working for the Georgetown Police Department in July 1998 and is currently serving as the Department’s Professional Standards Division Commander, Lead Firearms Instructor, and Emergency Response Team Commander.

Lt. DeVoll was responsible for the development of the tactical team at Georgetown PD and has served as tactical commander for GPD since the inception of the team in 2000.

Lt. DeVoll teaches numerous law enforcement courses throughout the year and makes several public speaking engagements each year as well. Lt. DeVoll has taught courses all over the State of Texas, in 8 other states and in Canada.

To Register Go to: or call (630) 279-5673. Contact SPPD-PDI directly by calling (651) 266-5652 or emailing:


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